Service Terms

This page deals with Privacy, Shipping, Importation, Returns, Copyrights & Trademarks, Liability, Links, Comments, and Suggestions.

Privacy

Please see our privacy and security policy for these details.

Shipping

Our web site information and our quote to you contain details of expected shipping times. These are details supplied by the shipping agents, augmented with our experience in using the various shipping methods.

These details are generally accurate, yet final shipping durations remain the responsibility of the shipping agents. Shipping duration may also be affected by customs procedures, special spot checks and "homeland security" measures which may occur on random basis in some countries.

Importation

As per standard practice, the cost related to the importation of purchased products is the responsibility of the buyer.

With most shipping methods, the importation of your consignment is a fairly automatic process. It may (or may not) entail importation duties, value added tax, permits, and clearance fees that may be charged by commercial clearing agents. It is good to be aware of such costs before making your purchase.

If you are unsure about these costs, we can advise you based on our experience. For details straight from those who deal with these matters at your location, call your local shipping agent who will handle the delivery of your consignment (courier, postal service, freight forwarder) or call your friendly customs /tariff office.

A duty-free or low-duty importation may (or may not) require specific export documentation. We supply this export documentation upon request, free of charge.

Returns

As a manufacturer /exporter /wholesaler we maintain a generous, yet limited return /refund policy.

If there is any problem with the package or products that appears shipping related, please report it to the shipper before the delivery person leaves your premises. Then report it to us as well.

If there is any problem with your products after delivery, please also let us know immediately. Please attach a photo.

Any return must have our prior consent, and must be in original packaging and in unused condition.

As a wholesale provider we do not offer a retail type, unconditional money back guarantee. For a comprehensive money-back guarantee please make a retail purchase at an authorized retailer near you or at one of our authorized on-line outlets.

In all cases, where the fault is on our side, and also when it is not, we make amends to our best ability. It is important to us that you, our customer are satisfied at all times.

Copyrights, Trademarks, Patents

We treat all material that customers send us to customize wedding fans or promotional advertising fans as confidential. We expect that these materials are copyrighted to, or trademarked by the customer, and do not infringe on the copyrights or trademarks of others.

All content of this web site is Copyright © Wedding Fans .asia, Sunisa Umbrella Factory and JEDI International, Ltd. The use of any of our content, such as images, photos, texts and other creative content by parties other than ourselves is not allowed, except with explicit permission from us.

Photos

All photography and images are originally made by and are Copyright © Wedding Fans .asia,  Sunisa Umbrella Factory, JEDI International, Ltd. There are three exceptions involving external photos.

The exceptions are a) images and photos that are in the public domain, b) photos that customers make and send to us with clear permission to place the photos on our website, and c) photos by photographers that we purchase either directly or through third parties for use on our website. External photos are credited with names of their creator and /or permission provider either below the photo or at the bottom of the pages where they appear. For additional copyright protection, external photos may be marked with joint copyright statements, either together with or in lieu of the original creator and /or permission provider.

Liability

Our legal adviser has advised us to include a legalese limitation of liability and indemnification. The normal language summary is that we are not liable for losses, additional costs or legal fees incurred by buyers or others related to the use or non-use of our products and services. Except, of course, in case of valid laws that say otherwise. Here are the two legalese paragraphs:

Limitation of liability: Wedding Fans .Asia, Sunisa Umbrella Factory and its sales supporter JEDI International, Ltd., their owner's, directors and employees' entire liability and your exclusive remedy regarding Products and Services provided by us is to discontinue your use of our Products and Services. Any replacement of Products or Services is exclusively at our sole discretion. We, or our vendors or our suppliers shall not be liable for any indirect, special, incidental, consequential or exemplary damages arising from procuring, transporting, vending and /or using or inability to use our Products and Services. These exclusions apply to any claims for lost profits, incurred costs, loss of goodwill, work stoppage, related product failure or mistake, or any other commercial damages and losses, even if we knew or should have known of the possibility of such damages. Some countries, states or jurisdictions do not fully allow the exclusion or the limitation of liability for consequential or incidental damages, therefore in such countries, states or jurisdictions, our liability, and the liability of our vendors and suppliers, shall be limited to the extent permitted by law.

Indemnification: You agree to defend, indemnify and hold harmless Wedding Fans .Asia, Sunisa Umbrella Factory and its sales supporter JEDI International, Ltd., their owners, directors and employees, and its vendors, and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys' fees, arising out of procuring, transporting, vending and/or using or inability to use our, our vendors' and suppliers' Products and Services. We reserve the right, at our own expense and in our sole discretion, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In that event, and only in such event, shall you have no further obligation to provide indemnification for us in that matter.

Website Links

Links to external web sites do not represent endorsements of these web sites, their products, services or contents. We have no influence over, and are not responsible for products, services, information and other content of external web sites.

User Comments

Some of our content pages allow user comments. We are not responsible for comments made by users. We reserve the right to delete or to edit user comments that we find inappropriate. If you encounter inappropriate user comments on our web site, please let us know.

Suggestions

Your suggestions are valuable to us and the people involved in the production of our hand fans and parasols. Please feel very welcome to suggest ways to improve our products, our service and web site information. To do so, please use our contact page.